AudioMee
Starting Point, Goals & Outcomes
Transforming appointment booking with custom Voice AI
AudioMee modernized its appointment booking operation with a custom Voice AI that conducts outbound anamnesis conversations and handles inbound calls for scheduling, rescheduling, and cancellations. The solution integrates with telephony and CRM, routes complex cases to humans, and operates 24/7. Within 8 weeks, AudioMee achieved a 60% increase in handled calls without adding headcount, reduced average wait times by 45%, and improved customer satisfaction through faster, always-on service
45%
Automated Anamnesis Calls
45%
Reduced Waiting Time
60%
Increased Booking Capacity
30%
Improved Customer Satisfaction
Approach
Custom Voice AI integrated into booking workflows
To address the growing demand and long waiting times, AudioMee implemented a custom Voice AI solution designed specifically for the appointment booking process. The AI was trained to conduct outbound anamnesis conversations, capture structured patient data, and seamlessly update the CRM system. For inbound calls, the Voice AI handled scheduling, rescheduling, and cancellations around the clock, escalating only complex requests to human staff. The solution was deeply integrated into AudioMee’s existing telephony and CRM platforms, ensuring smooth workflows and real-time context. To secure adoption, the team was involved from the start through workshops and co-design sessions, which turned initial skepticism into strong engagement. Within weeks, the Voice AI became a trusted extension of the appointment team
The Voice AI conducts structured outbound calls to collect patient information efficiently, ensuring complete data before appointments while freeing staff from repetitive tasks.
Customers can schedule, reschedule, or cancel appointments anytime through the Voice AI, reducing waiting times and ensuring immediate service even outside business hours.
Deep integration with CRM and telephony systems provides real-time data synchronization, while co-design workshops ensured team adoption and smooth collaboration between humans and AI.
