AudioMee
Starting Point, Goals & Outcomes
Transforming appointment booking with custom Voice AI
AudioMee modernized its appointment booking operation with a custom Voice AI that conducts outbound anamnesis conversations and handles inbound calls for scheduling, rescheduling, and cancellations. The solution integrates with telephony and CRM, routes complex cases to humans, and operates 24/7. Within 8 weeks, AudioMee achieved a 60% increase in handled calls without adding headcount, reduced average wait times by 45%, and improved customer satisfaction through faster, always-on service.
45%
Automated Anamnesis Calls
45%
Reduced Waiting Time
60%
Increased Booking Capacity
30%
Improved Customer Satisfaction
Approach
Custom Voice AI integrated into booking workflows
To address the growing demand and long waiting times, AudioMee implemented a custom Voice AI solution designed specifically for the appointment booking process. The AI was trained to conduct outbound anamnesis conversations, capture structured patient data, and seamlessly update the CRM system. For inbound calls, the Voice AI handled scheduling, rescheduling, and cancellations around the clock, escalating only complex requests to human staff. The solution was deeply integrated into AudioMee’s existing telephony and CRM platforms, ensuring smooth workflows and real-time context. To secure adoption, the team was involved from the start through workshops and co-design sessions, which turned initial skepticism into strong engagement. Within weeks, the Voice AI became a trusted extension of the appointment team.
The TalentFormation Factor_
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The Starting Point
Overwhelmed booking team and rising patient waiting times
AudioMee’s appointment booking team was struggling with growing call volumes. Patients often faced long waiting times, as anamnesis conversations and appointment rescheduling consumed much of the staff’s time. Hiring additional personnel was costly and slow, making it difficult to scale services to meet demand. The company needed a way to increase capacity and improve customer experience without expanding headcount.
The Goal
Enhance efficiency and customer experience through Voice AI
The primary goal was to enhance appointment booking efficiency and patient experience. AudioMee aimed to reduce waiting times, automate routine anamnesis and scheduling calls, and enable the team to focus on complex cases. At the same time, the solution needed to scale quickly without increasing headcount or compromising service quality.