We Boost Your Productivity with AI — Across Workforce and Customer Self-Services_

For over 15 years, we’ve helped companies unlock productivity — first through digital self-services, now increasingly for the workforce as well. Our four AI-powered solutions build on each other, from quick wins to AI-first business models, all delivered through a proven process with unique expertise and lasting impact.

One System, 4 Solutions

One system. Four AI-powered solutions. From quick wins to AI-native business models, we help you achieve more with less.

AI Transformation Lab & Accelerator

Align your organization, calibrate opportunities, and design a shared AI strategy.

We accelerate the journey to an AI-driven organization through tailored programs for business teams and executives, building capabilities for sustainable value creation and successful AI transformation.

50% faster AI adoption
Empower teams and executives with hands-on mentoring and structured programs that fast-track the path to AI maturity.
Accelerated AI readiness
Develop the skills and mindsets needed to scale AI initiatives sustainably across the organization.
Leadership alignment
Equip decision-makers with the insights and confidence to drive AI transformation with clarity and impact.
AI Use Cases
AI Transformation Accelerator
Executive Alignment Workshop
Solving the most critical business challenges with AI
Derivation of a AI mid-term roadmap
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AI Transformation Lab
Creation of a shared skill base
Identification and implementation of initial AI services
Derivation of a AI roadmap
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AI-Powered Workforce Productivity

Embed AI directly into daily processes for measurable efficiency and speed.

We optimize day-to-day operations by embedding specialized AI agents into business processes. This reduces manual effort, accelerates output, and delivers quick wins in productivity.

40% increase in productivity
Eliminate repetitive tasks and boost productivity with AI that streamlines everyday workflows.
Employee empowerment & retention
Designed to support—not replace—your team, giving employees the tools to make faster, smarter decisions.
Seamless Integration, Zero Disruption
Our AI fits right into the tools your employees already use, so adoption is effortless and impact is immediate.
AI Use Cases
Agentic Software Engineering Catalyst
Agentic Coding in Action
Transformation & Roadmap
Hands-on Experience & ROI
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Agentic Marketing Catalyst
Scalable Agent Framework
Tool Stack Optimization
Live Asset Production
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AI-Powered Customer Self-Services

Enhance entire value streams with AI-driven architectures and organizations.

We provide diverse intelligent self-service solutions that let customers meet their needs effortlessly, deliver seamless experiences, and strengthen the connection between people and businesses.

24/7 customer availability
Deliver instant, always-on support through intelligent self-services that never keep customers waiting.
Up to 60% reduction in support costs
Automate routine inquiries with AI self-services, freeing human agents to focus on complex cases.
Seamless customer experience
Provide intuitive, AI-powered interactions that boost satisfaction and strengthen customer relationships.
AI Use Cases
Voice AI Customer Service
Enhanced Customer Satisfaction
Operational Efficiency
Scalability
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AI-powered Online Search
Intent-driven results
Higher conversion through relevance
Seamless search across channels
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AI-First Business Model Reinvention

Go beyond optimization — create entirely new business models designed around AI.

We reinvent business from the ground up with AI at the core. We create models that redefine value, unlock new markets, and set the stage for the businesses of tomorrow.

Redefine customer value
Design offerings with AI at the core that transform how customers experience and engage with your business.
50% faster time-to-market
Leverage AI-driven innovation to experiment, validate, and scale disruptive offerings at speed.
Shape the future of your industry
Use AI as a foundation to reinvent value chains, disrupt markets, and set new competitive standards.
AI Use Cases
AI-First Business Model Reinvention Catalyst
Reinvent business models with AI
Accelerate differentiation in one day
From exploration to action fast
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AI-First Business Model Reinvention Accelerator
Accelerated redesign with GenAI
From evaluation to validation faster
Expand options, reduce risks
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The Process_

Delivering excellent performance without drama. A successful system follows a proven process – with clear roles for our Advisors and our Expert Teams.

1
Understand the context

Goals, processes, internal capabilities, org culture and architecture.

Description: We start by building a clear picture: What architecture is in place? What goals are being pursued? What strengths and limitations exist inside the organization? Together with key stakeholders we analyze structures, responsibilities, and working models. The outcome is a set of guardrails and success metrics that guide all further steps.

Our Advisors:
Lead interviews and workshops, synthesize insights, define guardrails and measurable goals.

Our Expert Teams: Provide domain-specific inputs (architecture, product, data, UX) to validate feasibility and risks.

Costs: Advisor work begins here. Expert teams only come in selectively and cost-effective at this stage.

2
Form the right team

AI matches experience, soft skills, motivation & fit.

Description: Based on the context, we compose the optimal team. Our AI-driven matching combines experience, soft skills, motivation, and cultural fit. This ensures a team that is productive and sustainable from day one.

Our Advisors:
Steer the matching process, define role mix and responsibilities, ensure alignment with strategy and culture.

Our Expert Teams: Contribute their profiles, project experiences, availability, and confirm commitment to join.

Costs: From this step onwards, costs for our expert teams start as they are now firmly allocated to the project.

3
Embed, deliver & execute

The tailor-made team integrates and delivers, with proof of work in each phase.

Description: The expert team integrates into the client’s setup, takes ownership, and delivers continuously. Each phase includes visible proof of work – from MVPs to incremental deployments to measurable business impact. The value is transparent at every step, with no delays.

Our Advisors:
Provide strategic steering, safeguard quality, moderate feedback loops, and act as sparring partners for management.

Our Expert Teams: Execute the work, deliver concrete outcomes, and ensure reliable implementation.

Costs: Full project costs (Advisors + Expert Teams) apply during this execution phase.

4
Enable & internalize

We support knowledge transfer, structure design and rhythm adoption and, when needed, we assist with identifying and onboarding the right internal hires.

Description: When the project phase ends, the impact remains. We ensure knowledge transfer, embed structures and working rhythms, and support hiring and onboarding of the right internal employees if needed. The organization becomes independently productive and future-proof.

Our Advisors: Lead the knowledge transfer, design structures and rhythms, create onboarding playbooks, and advise on internal hiring.

Our Expert Teams: Support hands-on training, documentation, and handover to internal staff.

Costs: Flexible setup – cost level can be reduced depending on whether more advisory or less operational expertise is required.

Our Secret Sauce:
team Formation_

Formed. Not staffed.

Once all client parameters are captured, the optimal team is formed by matching the required skills, domain expertise, and collaboration dynamics with our pool of vetted experts

Algorithm Excerpt: Team Skill & Experience Score
TFN-formed team
Tradionally staffed team
Technology Experience

Our teams combine deep expertise in modern AI and software engineering. This includes LLM integration and fine-tuning, retrieval-augmented generation, multi-modal AI development, transformer architectures, and custom AI solutions. We bring strong capabilities in data infrastructure, from ETL pipelines and vector databases to scalable model deployment. Beyond AI, our engineers cover the full spectrum of robust software creation across web, mobile, and embedded systems—supported by cloud-native infrastructure, automated testing, and CI/CD pipelines. This ensures every solution is not only innovative but also reliable, secure, and ready for production at scale.

Domain Experience

Our approach builds on the Business Model Ontology and Domain-Driven Design to ensure that teams operate within clear, value-oriented domains. We structure expertise along the core building blocks of a business model—covering value propositions, customer relationships, channels, revenue streams, key activities, and resources. Within this framework, Channel Domains serve as practical examples: e-commerce platforms, retail and wholesale distribution, digital marketplaces, direct-to-consumer models, and partner ecosystems.By aligning technology and talent with these domains, our teams can design solutions that not only reflect the logic of the underlying business model but also integrate seamlessly into customer-facing and employee-facing processes. This domain grounding enables us to drive productivity and scalability while keeping the specific realities of each industry and channel at the core.

Value Chain Experience

A critical factor in team formation is the depth of value chain experience. Building B2C services often requires excellence in user experience, customer engagement, and high-volume scalability. In contrast, B2B solutions extend across multiple stages of the value chain—covering supplier integration, partner collaboration, enterprise workflows, and sometimes deeply nested industry-specific processes. Our teams bring experience across both domains, enabling us to match the right expertise to the complexity of each client’s business model and ensure impact whether at the consumer interface or deep within multi-layered supply chains.

Industry Experience

We define industries primarily through the lens of their key offering from a B2C perspective. The requirements for AI and agentic systems differ significantly depending on the industry context: for example, a B2B marketing solution for complex technical products must manage long decision cycles, detailed specifications, and multiple stakeholders, whereas in consumer industries such as beauty, success depends on emotional engagement, fast-changing trends, and brand-driven experiences. By recognizing these differences, we ensure that each team brings the right mix of expertise to match the industry’s unique dynamics and value creation logic.

Regionality Experience

Language, culture, and customer needs often differ widely across regions, and these differences have a direct impact on how products and services succeed. Our team formation process takes such regional specifics into account—ensuring that solutions are not only technically strong but also resonate with local markets, regulatory environments, and cultural expectations. By combining global expertise with regional sensitivity, we help our clients build products that truly connect with their customers—wherever they are

We are drivers of innovation,
supported by BSFZ

Success Stories_

Statista

AI prototype for a statistics portal: Reduced operational costs by 65% and increased data quality by 140% in just four weeks, improving customer experience and efficiency.

2023
Delivered by TFN
Scale-up
AI
Statsita

For AudioMee, a mobile hearing care provider, a TFN member implemented a Voice AI solution combined with outbound call infrastructure. This innovation reduced operational costs by 65% and increased data quality by 140% in just four weeks — elevating customer experience and efficiency.

2023
Delivered by TFN
Scale-up
AI
Statsita

AI prototype for a statistics portal: Reduced operational costs by 65% and increased data quality by 140% in just four weeks, improving customer experience and efficiency.

2023
Delivered by TFN
Scale-up
AI

ENABLING FOR LASTING PRODUCTIVITY_

Unlike traditional providers, we don’t stop at delivery. We enable your teams to continue without us:


  • Knowledge transfer & documentation
  • Structure & rhythm adoption
  • Mentoring for internal hires
  • Sustainable capability building

This ensures that productivity doesn’t fade — it grows within your organization.

WHEREVER YOU ARE IN YOUR PRODUCTIVITY JOURNEY — WE TAKE YOU FURTHER